Good Questions, Honest Answers
Everything New Bedford neighbors usually want to know before their first visit — and if we missed one, just call.
What areas around New Bedford do you serve?
We're based in New Bedford (02740) and cover roughly a 20-mile radius. That's the whole city — the North End, South End, West End and downtown — plus nearby towns like Dartmouth, Fairhaven, Acushnet and Mattapoisett. If you're on the SouthCoast, call and we'll usually make it work.
Do you offer free estimates?
Yes. For the majority of jobs a couple of photos and a short phone call are enough for us to lock in a price. Larger projects get a free look in person. Whichever it is, you'll have a solid figure before anything gets booked.
How does pricing work — do you charge by the hour?
Where we can, we price the job rather than the hour, so the cost is clear before we start. On open-ended punch-list visits we settle on a rate and a rough scope up front so nothing catches you off guard. And if the work proves easier than expected, the price shifts in your favor.
Are you insured and registered?
Yes. We carry general-liability insurance and we keep our Massachusetts Home Improvement Contractor (HIC) registration current, since the state requires it for residential work no matter the price. We're locally based here in New Bedford, so we stand behind the work and we're a phone call away afterward.
What kinds of jobs do you handle — and what don't you?
We handle the wide middle ground of home repair and upkeep: drywall and plaster, doors, mounting, fixtures, fences, gutters, painting, winter prep and the running punch list. When a job is structural or needs a building permit pulled, that's a licensed Construction Supervisor's work, and electrical, gas and major plumbing go to those licensed trades — we'll say so plainly and point you to a pro we'd use ourselves.
Can I just text you a photo of the problem?
Absolutely — it's the quickest route to a quote. One or two clear photos plus a line about what's happening is usually all we need to price it and talk timing without coming out first.
How do I schedule, and how far out are you booked?
Phone or text us and we'll line up the soonest slot that works. We're usually able to get out within a few days, and we move faster for urgent issues like storm damage, a leak or a door that won't lock.
How can I pay?
We accept the common, convenient methods and keep things straightforward. You'll know the agreed price before we begin, and payment comes due once the job's finished and you're happy with it.
Got a list? Let's shorten it.
One quick call or text gets you a real price and a real arrival time — usually within the week.